Rakuten TV Europe, S.L.U., with its registered office a C/ Badajoz, 60, 08005 Barcelona, Spain, and VAT number ES-B65390544 (“Rakuten TV”), is the owner of the website www.enterprise.rakuten.tv (the “Website”).
For Data Protection matters, including contacting our Data Protection Officer, please contact [email protected].
By accessing the Website and communicating with Rakuten TV through the contact form available therein, you may provide certain personal data to us. This Privacy Policy applies to all personal data collected or processed by Rakuten TV through the Website and in the context of presenting Rakuten TV Enterprise services.
Rakuten TV may collect the following categories of personal data for the purposes described below:
| Data Category | Purpose | Legal Basis |
| Identification and contact data: name, surname, country, email and postal address, professional contact details including your phone number, company and your job title, and any other data you provide via the form | To manage your business relationship with Rakuten TV, respond to your inquiries, communicate service updates, and manage your participation in events, webinars, or similar hosted activities. | The performance of a contract or service you requested, or steps taken at your request prior to entering into a contract. |
| Identification and contact data: name, surname, country, email and postal address, professional contact details including your phone number, company and your job title, and any other data you provide via the form | To send you newsletters and other marketing-related materials about our services and activities (e.g. invitations to our events, promotional content, and updates about Rakuten TV products and services. To create and manage audiences for targeted advertising and sponsored content on third-party services and websites, such as social media platforms. | Your consent. You can unsubscribe from these communications at any time. Our legitimate interest in promoting our services to interested business contact audiences on third-party services and websites, such as social media platforms. You can object to this use at any time by contacting [email protected]. |
| Records of how you interact with our services: anonymous session ID without cookies when you visit our site, your interactions with our marketing and sales communications, participation in events and other activities, and any feedback you provide about our services | To operate, maintain, and improve the quality, functionality, and security of our services. | Our legitimate interest in operating reliable and secure services, optimizing business operations, and developing features or services that meet the needs and expectations of our business customers. |
We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected. Where processing is based on consent (e.g. marketing), we retain the personal data until you withdraw your consent. If you exercise your rights to erasure, object, or withdraw your consent, we might keep your personal data in an archive mode during the strictly necessary term to be able to handle any subsequent queries or claims and to comply with our legal obligations. During the archiving period, access to your data is restricted to some of our employees only. At the end of such period, we anonymize or delete your data.
We may share your personal data for the above-mentioned purposes with the following parties:
Your personal data may be transferred to, stored, and processed outside the European Economic Area and the United Kingdom, for example in Japan. As part of the Rakuten Group, we rely on the Rakuten Binding Corporate Rules to safeguard international data transfers within the group. The Rakuten Binding Corporate Rules have been approved by the Luxembourg Data Protection Authority and can be found at https://corp.rakuten.co.jp/privacy/en/bcr.html. A copy of the appropriate safeguards is available upon request.
Rakuten TV has implemented technical and organizational measures designed to protect the confidentiality, integrity, availability, and resilience of all the personal data we process, and to prevent unauthorized access, modification, loss, or misuse. We review and test these measures regularly, taking into account the state of the art, the nature of the data and the risks involved.
You have certain rights regarding your personal data, subject to local law. These include the rights of access, rectification, erasure, to restrict and object to processing, to request data portability, and to withdraw your consent. You also have the right to lodge a complaint with your local data protection authority, but we would appreciate if you contact us first so that we can address any concern.
If you want to exercise your personal data protection rights, please send an email to [email protected] with your identification details, and specific request/right you wish to exercise. We may also ask you to provide the User ID (available on Settings / Privacy Section), in case we cannot identity you otherwise.
If you have questions about how your personal data has been used, please feel free to contact [email protected].
